RE: You've left a hole in my garden

Hello – I've had a hole in my garden since May (that you dug, for context) and I've spoken to the leakage team (whatever you call them) a few times since then and every time someone says they'll find out what's going on and get back to me, but they never do. I'm sure it's not their fault, they're always very polite and helpful.

I'd quite like for there not to be a hole in my garden (I have to lift the cat over the yellow cover after it rains because she doesn't like getting her paws wet, it's quite annoying) – could you tell me when it will get filled in or whether there's a particular reason for it still being there? I'm half tempted to fill the whole in myself and put your blue barrier and yellow hole cover on eBay, but I imagine that would be a sub-optimal result all round (how much are they worth?).

Yours,

(I had to email Thames Water last week because there’s a six-month-old hole in my garden. I’ll let you know if I ever hear back.)